Refund Policy

Refund & Exchange Policy

At PKAY Design Shop, every item is made just for you. Since our apparel is custom‑printed on demand, we offer an exchange‑only policy, and refunds are not available for personalized products. Because returned items are not resellable, we typically donate them to a local donation center.

Why We Don’t Offer Refunds

  • Custom printing is unique: Each product is created specifically for your order and cannot be resold.
  • Industry standard: Most custom apparel businesses follow non-refundable policies, as items are tailored to individual specifications.
  • Common issues: Returns in this industry are often related to sizing or design expectations, which can be resolved through exchanges rather than refunds.

Our Exchange Policy

We want you to love what you ordered. If your item arrives with issues related to size, fit, or print quality, you may request an exchange. Options include:

  • Exchanging for a different size.
  • Receiving a corrected or reprinted item.

This process ensures you get the product you envisioned while allowing us to maintain fair practices for all customers.

How to Avoid Issues

To help you make the best choice before ordering:

  • Review our size charts carefully.
  • Read product descriptions thoroughly.
  • Check product images from multiple angles for a clear idea of design and fit.

How to Request an Exchange

  1. Contact our team within 30 days of receiving your order.
  2. Provide your order number and details about the issue.
  3. Follow the instructions we provide to complete your exchange.

Final Note

Our exchange-only policy protects both you and us. By setting clear expectations, we ensure a smoother shopping experience and uphold the quality and trust that define our brand